Business Process Flow Management and its Application in the Telecommunications Management Network
HP OpenPM is an open, enterprise-capable, object-oriented business process flow management system that manages business activities supporting complex enterprise processes in a distributed heterogeneous computing environment. It is a middleware service that represents a substantial evolution from traditional workflow technologies.
Business process reengineering is emerging as one of the crucial business strategies of the 1990s. Business process reengineering is the fundamental rethinking and reimplementation of business processes to achieve never-before-possible levels of quality, cost, throughput, and service. This is especially significant in an era of workforce downsizing and greater demands for shortened time to market and faster customer response. The need for business process reengineering is pervasive. Organizations are currently engaging in business process reengineering in many domains, including financial services, telecom services, healthcare services, customer order fulfillment, manufacturing procedure automation, and electronic commerce.
While business process reengineering provides a business management concept, business process flow management (BPFM) softwareâ or more accurately, middleware â provides the enabling technologies for business process reengineering to support flexible solutions for the management of enterprise-wide operations, including: Process flow control, automation, and monitoring Resource allocation, authorization, and authentication Task initialization and data exchange End-to-end communication and security.
BPFM is more than just a technology. It offers an overall environment and approach to unifying, automating, and measuring business processes. In addition, BPFM is not a technology supporting only business process reengineering. It can be used to manage existing nonautomated legacy processesâ what is often called "paving the cow paths."
Source: www.hpl.hp.com
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